Role Overview

Join a high-performing, close-knit engineering team dedicated to fostering an empowering and collaborative work culture. As a Pega Lead Architect with 10+ years of hands-on and architectural experience, you will spearhead the design, technical governance, and delivery of enterprise Pega solutions that streamline business processes and unlock maximum commercial value. In this role, you will be the technical authority defining unified decisioning frameworks, driving real-time Next-Best-Action (NBA) architectures, and guiding complex BPM and Case Management implementations from concept through cloud deployment.

Key Responsibilities

As a Pega Lead Architect on our team, you will:

• Architect and implement a robust, unified decisioning framework capable of orchestrating both real-time and batch decisioning for Next-Best-Action (NBA) / Next-Best-Offer presentations across omni-channel touchpoints.
• Collaborate closely with enterprise business stakeholders and product managers to translate intricate business drivers into scalable, compliant Pega architectures.
• Lead the design and technical deployment of decisioning rules, strategies, customer engagement policies, arbitration rules, constraints, and channel integrations.
• Oversee data flow topologies, real-time segmentation strategies, and adaptive/predictive AI models to continuously refine decisioning accuracy.
• Direct complex integrations across core enterprise applications, external data lakes, APIs, and messaging brokers while proactively eliminating architectural bottlenecks.
• Serve as the technical lead across strategic Case Management, complex workflows, and enterprise BPM initiatives.
• Establish and enforce decisioning architecture blueprints, development guardrails, performance benchmarks, and deployment standards.
• Partner alongside Enterprise Solution Architects and the Pega Center of Excellence (COE) to enforce strict adherence to design best practices, data security policies, and zero-defect delivery.
• Continuously audit, monitor, and optimize the production decisioning ecosystem to ensure optimal response latencies, system resilience, and scalability.

Required Skills & Qualifications

• Total Experience: Minimum 10+ years of dedicated professional experience in Pega architecture, software design, and enterprise application implementations.
• Platform Mastery: Comprehensive mastery of Pega PRPC, Customer Decision Hub (CDH), and enterprise Pega Cloud architectures.
• Decisioning & Marketing: In-depth domain and technical knowledge of Pega Decisioning Engine, Pega Marketing modules, interaction history, and decision strategies.
• Architecture & Strategy Design: Extensive track record architecting large-scale decisioning rules, Next-Best-Action designer setups, engagement policies, and treatment flows.
• Data Flows & AI Concepts: Strong foundational knowledge of data flows, customer segmentation logic, adaptive models, and applied AI/machine learning concepts within Pega.
• BPM & Case Management Delivery: Proven record of leading and successfully launching mission-critical Pega BPM and Case Management systems.
• Analytical & Problem-Solving: Outstanding ability to diagnose system-level bottlenecks, guide root cause investigations, and resolve high-severity enterprise production incidents.
• Leadership & Collaboration: Exceptional consultative communication skills, technical team mentorship, and the ability to independently steer multiple conflicting priorities.

Preferred Certifications & Credentials

• Pega Certified Lead System Architect (CLSA Part-1 & Part-2 cleared)
• Pega Certified Decisioning Consultant (CPDC) (highly preferred)
• Pega Certified Senior System Architect (CSSA) (highly preferred)
• Pega Certified System Architect (CSA) (highly preferred)
• Completion of Pega Lead Decisioning Architect mission on Pega Discovery Network (PDN)
• Pega Certified Senior Marketing Consultant (PCSMC) is an added advantage
• Pega Certified Data Scientist is an added advantage

Education

• Bachelor’s or Master’s Degree in Computer Science, Information Technology, Engineering, or any Graduate / Post Graduate qualification.

Why Build Your Leadership Career at InCrest Jobs

• Executive-level exposure steering mission-critical architecture programs
• Competitive compensation structure aligned with top-tier industry benchmarks
• Autonomy to establish architectural standards and mentor future engineering talent
• A transparent, respectful, and innovation-centric engineering culture